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FAQs
Missacc Jewelry
Missacc Jewelry

COVID-19 DELIVERY UPDATES

We are strictly following the Center of Disease Control and Prevention (CDC) guidelines and are taking extra steps to keep our products, employees, and you - our valued customers! - safe. Our online store remains open 24-7 and our Logistics team is working hard, Monday through Friday, to get orders to you as soon as possible. Reach out to us via email, talk to us on social media, tell us what you want to hear from us. -The Missacc Family

Company Info

  • Where is your company located?

    Our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong.
  • Do you have any retail locations?

    Currently not yet, in order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

My Account

  • HOW DO I CREATE AN ACCOUNT?

    You can create an account by navigating to this link. Please note that by creating an account, you will be automatically enrolled in our VIP program. This means you’ll 10% off on first purchase.
  • HOW DO I UPDATE MY ACCOUNT?

    You can update your account information at any time by logging in and clicking “My Account” on the top right corner of the screen. You’ll also be able to access your points balance, order history and wishlist.
  • I CAN’T LOG INTO MY ACCOUNT.

    If you need to reset your password, please navigate to this link and submit your email address to receive a password reset email. If you don’t remember what email address you signed up with, you can reach out to us at [email protected] (Mon–Fri 9a–7p EST) and we can help.

Product Care & Sizing

  • HOW DO I FIND MY RING SIZE?

    Measure an existing ring

    1.Select an existing ring that fits the desired finger.
    2.Measure the internal diameter of the ring (in mm).
    3.Use the below chart to determine your ring size.

    Measure your finger

    Missacc Jewelry

    1.Wrap a strip of paper around your finger where you’d like your ring to be.
    2.Make sure that the paper is pulled snug to your finger, the tighter the better, to find your best fit.
    3.Mark the spot where the paper meets and measure the distance with a ruler (mm).
    4.Use the below chart to determine your ring size.

    Read more about Ring Size Guides here.

  • HOW SHOULD I TAKE CARE OF MY JEWELRY?

    Keep your jewelry away from perspiration, water, perfume and cosmetics. This is especially important for our gold-plated pieces which are more prone to oxidation and tarnishing.

    Be sure to remove your jewelry before sleeping, showering/bathing, swimming or engaging in any other activity that is subject to friction or contact with moisture.

    Store your jewelry in your original Missacc pouch (and keep it in a cool, dry spot) to maintain luster and prolong life. If you need to clean your jewelry, only use a non-abrasive cotton or microfiber cloth.

    Read more about jewelry care here.

Orders & Payment

  • HOW DO I KNOW MY ORDER IS CONFIRMED?

    Once you’ve completed your purchase, we will send you an Order Confirmation email.

    Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service at [email protected]

  • CAN I AMEND MY ORDER?

    Unfortunately, we are unable to cancel or amend orders once they have been placed.

    You can return your order once you have received it, please find further details in our Returns information.

  • WHAT TYPES OF PAYMENT DO YOU ACCEPT?

    We accept payments via PayPal, Visa Debit or Credit Card, Master Card, American Express, JCB, Diners Club, Klarna.
  • IS MY PAYMENT INFORMATION SAFE?

    We're here to assure you that your credit card information is safe when you're ordering from Missacc. Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions.
  • IMPORT CHARGES

    International orders may be subject to customs or import duties and tax charges once they reach their destination country. These charges are payable by the customer and we do not currently cover this cost.
  • WHO DO I CONTACT ABOUT MY INVOICE?

    If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.
  • Shipping & Tracking

    Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
  • Shipping & Tracking

    Orders are processed and shipped within 3-7 business days, custom product need to be processed and shipped within 7-12 days.
  • Shipping Methods:

    Standard (7-12 business days) : FREE

    Express (3-5 business days): $19.99

Returns & Exchanges

  • WHAT IS YOUR RETURN AND EXCHANGE POLICY?

    We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date. If you would like to know more, please view our Shipping & Returns policy.
  • HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?

    It can take up to 1–3 business days to process your refund once we’ve received the package. We will send you an email confirmation once it’s complete. Please allow 5–10 business days for refund transactions to reflect on your bank statement after completion.
  • THERE IS AN ISSUE WITH THE ORDER I RECEIVED.

    Apologies for the inconvenience! If you received a damaged or defective item, wrong item, or are missing an item from your order, please contact us at [email protected] and our team will help.
  • I NEVER RECEIVED MY ORDER.

    We are so sorry to hear this! We are not responsible for lost or stolen packages after the courier has dropped them off. If your package has been marked as delivered by the shipping carrier and you haven’t received it, we suggest the following:

    -Check with your neighbors and look around the vicinity of your residence. Sometimes shipping carriers leave packages in hidden locations to prevent theft.
    -Verify the shipping address on your order to make sure it’s accurate.
    -We kindly ask that you wait at least 3 business days to see if it turns up. Shipping carriers often mark packages as delivered preemptively due to slip-ups in operations.

    If you still haven’t received your package, please contact us at [email protected] and our team can assist as best as possible.

Sustainability

  • IS YOUR JEWELRY SUSTAINABILITY?

    Our jewelry is made with clean, low-impact and recycled materials as much as possible. We put our zero-waste philosophy to work every day, we believe nothing is really lost; it's all about transformation.
  • IS YOUR PACKAGING SUSTAINABLE?

    We believe that less is more. Our packaging is reduced to the essentials and all our shipping mailers are made of 100% recycled paper.
  • ARE YOU CARBON NEUTRAL?

    Yes, Missacc is a carbon-neutral company. We offset 100% of our carbon emissions from cradle-to-grave, thoroughly taking into account the full lifecycle of all our products, from the extraction of raw materials until the disposal of our pieces.